What our clients and hoteliers say – Travel Matters holiday feedback
We hope you will get a feel of what our clients and hoteliers say about us as we help organise your holidays. We are proud of the Travel matters holiday feedback. Truely, we are founded on the principle of service.
“We have used them several times now. They are incredibly efficient, helpful, easy to deal with and imaginative with holiday ideas. I would highly recommend them. Also very convenient, we can pop in after doing the school run.” Lucianne Warde Norbury, December 2011
“In today’s world of easy travel access and often empty promises, it’s reassuring to know that people like Karen are there to make your adventures to distant and not-so-distant places are not only perfect, but meaningful. Her company’s name really does say it all. Travel Matters: for the guests travelling; where and how they travel; how their travel affects them, the destination they are travelling to and the people who’s lives they will touch. The attention to detail and the care Karen and Travel Matters put into each and every itinerary is quite extraordinary. From a hotel’s perspective, this is really helpful, as we get to understand our guests’ needs and know that Karen is always there to assist us.
Viva Travel Matters, Viva! ” Jo Melton Butler, Hog Hollow Country Lodge, Plettenberg South Africa, November 2011
“All in all a dreamlike holiday. I hope that sometime we shall be able to do a similar trip on the same boat. Thank you for your patience during the organising of it!” Rosanne Creighton, September 2011
“A great holiday and thanks for all your help. We will look forward to using Travel Matters again.” Anna Ralph, May 2011
“You have converted us back to travel agents though as opposed to internet holiday shopping (so to speak) and will be in contact should we have any requirements in the future.” Rupert Panes, February 2011
“Thank you for getting in touch and arranging our trip. We had a really great time, it was so varied in climate and content.”
Nicky Perry | August 2010
“We had a really nice time. A really good experience of both you guys and hotel.”
Shazia Mustafa | August 2010
“We loved Corsica – it was a great recommendation and we had a great holiday.”
Sarah Crosland | August 2010
“May I take this opportunity to thank you all very much for organising a truly wonderful holiday. We were very well catered for and the whole thing went off without a hitch. Thank you so much. I’m already thinking of next years holiday so I will be back in touch to organise that.”
Colin Adan | August 2010
“We had a fabulous time! Thanks for all your help in making this holiday stress free and one to remember”
Kate Borkowski | July 2010
“We had the most perfect holiday, thanks so much for your excellent recommendation. I can’t rate the holiday highly enough and we’ll definitely be contacting Travel Matters for future holidays. We usually do all our own arrangements and it was such a luxury to have it all organised and get such a terrific result.”
Jo Rigby | July 2010
“We had a marvellous time and everything was fantastic! Best rooms in a hotel of very high quality with brilliant concierge. Thank you”
Rosemary Beaver | June 2010
“We had a super time. Thanks for suggesting Monte do Casal.”
Nina Smith | June 2010
“LOVED IT! We had a fantastic time and thank you so much for your great advice on such an amazing destination”
Sophie Higgins | June 2010
“Jim and I were so grateful to you both during our volcanic ash Egyptian saga. You were incredibly helpful and went out of your way to sort us out. A big, big thank you. We very much look forward to our next holiday, which will be booked through Travel Matters!”
Emma Keeling | May 2010
“Probably the most stress free skiing we have undertaken with the family. Childcare was excellent, the location of the chalet was superb and the food was very good.”
Miles Taffs | April 2010
“We had an terrific holiday in the US. I must thank you for your choice of hotels and lodges. Each one was excellent and in an ideal location. Thanks for all your help and advice – particularly in finalising the itinerary and in the run-up to our departure when the BA strike threatened to throw a spanner into the works.
I would not hesitate to recommend you — in fact, we have friends who are considering similar trips to ours and I will be suggesting that they consider getting in touch with you.”
Adrian Butcher | April 2010
“We had a really wonderful holiday – in fact our best family holiday yet. So thank you for a great recommendation, we had a thoroughly good time and have already said how we would like to repeat it again next year!”
Samantha Combes | April 2010
“We are grateful for your assistance for arranging another wonderful holiday! We came back completely relaxed, and thoroughly enjoyed it”
Scott Hamilton | March 2010
“Many thanks for your help. A great weekend”
Elizabeth Norris | March 2010
“We had a fantastic holiday. Thanks for all your help. It was great to be able to book with someone locally and discuss options with you so easily”
Jo Walker | February 2010
“Had a fab week thanks. Really enjoyed it and loved the chance to soak up some sun at this time of year!”
Sophie Oliver | February 2010
“Thanks for all your help. I have to say that I don’t think I would have found something better via the internet on my own”
Chris Brown | February 2010
“Thanks so much for organizing this for us – I am confident we will be sending lots of business your way in the future!”
Kim Poller | November 2009
“Catherine – have been meaning to email to say a big thank you. All your arrangements went exactly as planned and treated very well. Anyway all’s well and again thanks so much – terrific arrangements – will be very happy to recommend you to others”
Richard Stanes | November 2009
“Catherine, we had a fabulous holiday in Cyprus and loved the Almyra. Easyjet were fantastic and could not have been more helpful given we were travelling with three children”
Mary Whenman | November 2009
“we had a fantastic time thankyou. The hotel upgraded our rooms to rooms overlooking the bay of Naples and Vesuvius. Simply stunning! Many thanks, we will be in touch re the summer.”
Charlotte Peacock | November 2010
“Was fantastic. We had a great week. Real luxury. Thanks for all your help”
Sally Bevan | October 2009
“I have been impressed with the service provided by Travel Matters”
Clare de Beer | October 2009
“As usual, your service was efficient, patient and helpful and I won’t hesitate to continue to recommend Travel Matters to all and sundry! Thank you as ever for all your help and for your follow up email – puts you streets ahead of other travel agents”
Nicky Peckham | October 2009
“Was a fantastic trip. Great hotel! Thanks for arranging everything”
Carlos Mendez de Vigo | June 2009
“A perfect choice for a family holiday – I couldn’t have asked for more and am already recommending your services!”
Kathy Miller | June 2009
“Thank you so much for what you did for our honeymoon. You did a fantastic job and we really appreciated it. It was a brilliant honeymoon and we definitely recommend New Zealand!”
James Herring | May 2009
“Thanks again for your help in arranging the trip – we will certainly recommend your services to any who will listen”
Andrew Morton | April 2009
“Thanks for your efficiency!”
Tim Ashton | April 2009
“Really super holiday, thanks so much for the recommendation and for organizing it for us”
Belinda Kembery | August 2009
“Just wanted to say a huge thank you for helping us choose. It was a fantastic few days and we really appreciate all your help and advice.”
Sophie Oliver | April 2009
“We had an excellent holiday in Thailand and are most grateful to you for all your help at the planning stage”
Francis & Nicky Peckham | January 2009
“Just wanted to write and say a massive thank you for arranging a fabulous 6 days in Italy – exactly what I needed and could not have been any better! Will recommend you highly as soon as the situation arises and will be in touch when I next need some culture/ chilling”
Ben Rymer | November 2006
“Catherine – The holiday was fantastic thank you so much! Many thanks for your hard work”
Sarah Sharp | August 2007
“We had a wonderful holiday thank you. It all went very well thanks to your organization!”
Gemma Willis | August 2007
“Karen – it was absolutely fabulous. I could not have asked for more and I am already recommending your services”
Kathy Walton, London
“I thought I would write to thank you for yet again the most wonderful holiday in Mallorca that you kindly arranged for my children and I. We had a fantastic time and I was so grateful for your service and recommendations. At last I have found a great local travel agent who I can completely rely on. As you can see this is our third holiday that we have booked with you, so we have to be clearly very satisfied customers! Thanks again and I am certain we shall be back!”
Terry Pomroy | London SW2
“I wanted to say thanks for all your searching over the last couple of days and that you have been very easy and friendly to deal with”
Brigitte Whitefield | St Albans
On her return she emailed to say…
“I will definitely book through you again. After doing my last load of holiday washing, I thought I would send you an email regarding the holiday in Sivota, Greece. Your agency rang to get some feedback about the holiday – another service unheard of from Thomas Cook and the other major travel agents”
Brigitte Whitefield | St Albans
“We have booked holidays with Travel Matters for the last few years and have travelled to Bermuda, Dubai and Oman with them. I have found the service extremely helpful and efficient. The staff are reliable, imaginative and personal. We will be using them again”
Sarah Robson | London SW17
“I would recommend Travel Matters on a number of counts. Firstly, they understand the needs of families where small details can make or break a holiday. Secondly, they know their resorts and destinations and are able to give an honest appraisal of the pros and cons of each and likely match to your requirements. And finally, the thoroughness of customer care – beforehand when you are deciding, when you book, before you leave home and a follow up when you return”
Nancy McGrath | London SW12
